Shipping policy

Last Updated: August 2026

At ARTHEN, we are committed to delivering your order safely, freshly, and on time. This Shipping Policy outlines everything you need to know about how we process, pack, and deliver your ARTHEN products across India.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Charges

  • Free Shipping on all orders above ₹499 across India.
  • A flat shipping charge of ₹59 is applicable on orders below ₹499.
  • Shipping charges (if any) are displayed clearly at checkout before order confirmation.

We are constantly working to expand our shipping network to reach more customers efficiently.

2. Order Processing Time

  • Orders are typically processed and dispatched within 24–48 business hours (Monday to Saturday, excluding public holidays).
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sale periods, festive seasons, or high-demand times, processing may take slightly longer. We will keep you informed at every step.

Once your order is dispatched, you will receive a shipping confirmation via email and/or SMS along with the tracking details.

3. Delivery Timelines

  • Metro cities: 3–5 business days
  • Tier 2 & Tier 3 cities: 4–7 business days
  • Remote or non-serviceable areas: 7–10 business days

Delivery timelines are indicative and may vary based on your location, courier partner, and unforeseen circumstances.

4. Shipping Partners

We work with trusted courier partners across India to ensure safe and timely delivery of your order. Our shipping partners include reputed services such as Delhivery, Shiprocket, Xpressbees, and India Post, among others.

The courier partner assigned to your order is determined based on your delivery pincode and serviceability.

5. Order Tracking

Once your order is dispatched, you will receive an email/SMS with a tracking link and AWB (tracking) number. You can use this to track the real-time status of your shipment.

If you do not receive tracking information within 3 business days of placing your order, please contact us at care@arthen.in with your order number.

6. Serviceable Locations

  • We currently ship to all serviceable pincodes across India.
  • If your pincode is not serviceable by our courier partners, our team will contact you within 24 hours to discuss alternatives or issue a full refund.
  • At present, we do not offer international shipping. We are working to make ARTHEN products available worldwide soon.

7. Cash on Delivery (COD)

  • COD is available on select orders and pincodes across India.
  • A nominal COD handling charge may be applicable and will be shown at checkout.
  • To ensure a smooth COD experience, please keep the exact amount ready at the time of delivery.
  • ARTHEN reserves the right to restrict COD availability for customers with a history of failed or refused deliveries.

8. Address Changes

If you need to update your delivery address:

  • Contact us immediately at care@arthen.in or WhatsApp +91 84850 08815 before your order is dispatched.
  • Once an order has been shipped, we are unable to modify the delivery address.

Please double-check your address, pincode, and contact number at checkout to avoid delivery issues.

9. Failed or Undelivered Orders

An order may be marked as undelivered due to:

  • Incorrect or incomplete delivery address
  • Customer unavailable at the delivery address after multiple attempts
  • Refusal to accept the shipment
  • Non-serviceable pincode
  • Unreachable contact number

In such cases:

  • Prepaid orders: The order will be returned to our warehouse. Once received and inspected, a refund will be initiated to your original payment method after deducting applicable shipping and reverse logistics charges.
  • COD orders: ARTHEN reserves the right to restrict future COD orders from the same address or phone number.

10. Damaged, Lost, or Missing Shipments

  • Damaged in transit: If your parcel arrives visibly damaged, please refuse the delivery and inform us immediately at care@arthen.in with photos of the parcel.
  • Discovered after opening: Email us within 48 hours of delivery with clear photos of the product and packaging.
  • Lost in transit: If your order is not delivered within the estimated timeline and the tracking shows no movement, contact us. We will investigate with the courier partner and offer a full refund or replacement based on the outcome.

For details on refunds and replacements, please refer to our Return & Refund Policy.

11. Delays Beyond Our Control

While we strive to deliver every order on time, certain factors may cause unexpected delays:

  • Weather conditions or natural disasters
  • Regional restrictions, curfews, or lockdowns
  • Courier partner disruptions or strikes
  • Festive or high-volume sale periods
  • Force majeure events

In such cases, ARTHEN will not be held liable for the delay, but we will keep you informed and assist you at every step.

12. Packaging

Every ARTHEN order is packed with care:

  • Products are sealed in skin-grade, airtight packaging to preserve freshness and prevent contamination.
  • Outer packaging is designed to protect the product during transit.
  • We use minimal, eco-conscious packaging wherever possible, in line with our brand values.

13. Multiple Orders

If you place multiple orders within a short period, we may consolidate them into a single shipment to reduce environmental impact and shipping costs. If you prefer separate shipments, please mention it in the order notes or contact us before dispatch.

14. Changes to This Policy

ARTHEN reserves the right to update, modify, or amend this Shipping Policy at any time without prior notice. The updated policy will be posted on this page with the revised "Last Updated" date. We recommend checking this page periodically.

15. Contact Us

For any shipping-related queries, address updates, tracking issues, or general assistance, please reach out to us. Our team is here to help.

ARTHEN — Purely From Earth
📧 Email: care@arthen.in
📞 Phone/WhatsApp: +91 84850 08815
🌐 Website: www.arthen.in

Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

Thank you for choosing ARTHEN. From our earth to your ritual — with care, every time.