Refund policy

Last Updated: August 2026

At ARTHEN, we take great care in crafting every product with pure, earth-derived ingredients — traditionally sourced, hygienically processed, and sealed for freshness. Your trust and satisfaction mean everything to us.

Please read our Return & Refund Policy carefully before placing your order. By purchasing from ARTHEN, you agree to the terms outlined below.

1. Our Approach to Returns

Since our products are personal care items made from pure herbal powders, we follow a limited return policy for hygiene, safety, and quality assurance reasons.

We accept returns and offer refunds only in the following cases:

  • The product delivered is damaged during transit.
  • The product delivered is defective or has a manufacturing fault.
  • The product delivered is incorrect (wrong item shipped).
  • The product delivered has a broken or tampered seal upon arrival.

We do not accept returns for reasons such as change of mind, personal preference, minor variations in natural colour, texture, or aroma (as these are characteristic of pure herbal products), or dissatisfaction with results, as outcomes depend on individual skin/hair type and consistency of use.

2. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The return request must be raised within 24hr of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • The product must include all original tags, labels, invoices, and accessories.
  • Clear photos or a short video of the damaged/defective product and its outer packaging must be provided at the time of raising the request.

Products that are opened, used, or returned without prior approval will not be accepted.

3. How to Raise a Return Request

To initiate a return, please follow these simple steps:

  1. Email us at care@arthen.in within 7 days of receiving your order.
  2. Include the following details:
    • Your order number
    • Reason for return
    • Clear photos/video of the product and packaging
  3. Our team will review your request within 24–48 business hours and respond with the next steps.

Alternatively, you may reach out to us via WhatsApp at +91 84850 08815 for faster assistance.

4. Return Process

Once your return request is approved:

  • We will arrange a reverse pickup through our courier partner from your registered delivery address, wherever serviceable.
  • In case reverse pickup is not available in your area, we will ask you to self-ship the product to our address. Shipping charges for approved self-ship returns will be reimbursed up to ₹100.
  • Please ensure the product is securely packed to avoid any damage during return transit.

5. Refunds

Once we receive and inspect the returned product:

  • If the return is approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase (UPI, card, net banking, or wallet).
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. You will be asked to share your bank account details securely.
  • Once processed, please allow additional 3–5 business days for the amount to reflect in your account, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable, unless the return is due to our error (damaged, defective, or incorrect product).

6. Replacements

In case you wish to receive a replacement instead of a refund:

  • Replacements are subject to product availability.
  • If the same product is unavailable, we will offer you a full refund or a store credit of equivalent value, whichever you prefer.
  • Replacement orders are typically dispatched within 3–5 business days of return approval.

7. Order Cancellation

  • Orders can be cancelled before dispatch by contacting us at care@arthen.in or via WhatsApp.
  • Once an order has been shipped, it cannot be cancelled.
  • If prepaid, the amount will be refunded to your original payment method within 5–7 business days of cancellation.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during clearance sales, festive offers, or promotional discounts (unless damaged or defective).
  • Combo packs or bundled offers — return will only be considered for the complete unopened bundle, not individual items.
  • Free gifts, samples, or complimentary products.
  • Any product that has been opened, used, or tampered with.

9. Damaged or Missing Items

If you receive a damaged parcel or notice missing items in your order:

  • Please do not accept the delivery if the parcel is visibly damaged, and inform us immediately.
  • If discovered after opening, email us at care@arthen.in within 48 hours of delivery with photos of the parcel, product, and packaging.
  • We will investigate and provide a suitable resolution — replacement, refund, or store credit — based on the case.

10. Shipping & Delivery Related Refunds

  • If a shipment is lost in transit by our courier partner, we will investigate with the courier company. Once confirmed, we will offer a full refund or replacement.
  • If a shipment is returned to origin (RTO) due to incorrect address, unavailability, or refusal to accept the delivery, refunds will be issued after deducting applicable shipping and reverse logistics charges.
  • For failed COD deliveries where the customer is unreachable or refuses acceptance, ARTHEN reserves the right to restrict future COD orders from the same address or phone number.

11. Late or Missing Refunds

If you haven't received your refund even after the mentioned timeline:

  1. Check your bank account or payment method once more.
  2. Contact your bank or payment provider — sometimes processing may take additional time on their end.
  3. If the refund is still not reflected, please email us at care@arthen.in with your order number and payment details, and we will investigate on priority.

12. Changes to This Policy

ARTHEN reserves the right to update, modify, or amend this Return & Refund Policy at any time without prior notice. The updated policy will be posted on this page with the revised "Last Updated" date. Continued use of our website and services after any changes constitutes acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or return-related queries, please feel free to reach out to us. Our team is here to help.

ARTHEN — Purely From Earth
📧 Email: care@arthen.in
📞 Phone/WhatsApp: +91 84850 08815
🌐 Website: www.arthen.in

Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

Thank you for being a part of the ARTHEN family. Your trust drives everything we do.